![]() When Marcus made the surprise jump to Facebook to run its messaging division in August 2014, its Messenger app had 300 million monthly active users. You can connect with the customer by selecting SMS or Email if the telephone number or email address is saved.Beneath a yawning seven-metre-high Frank Gehry ceiling - its outer shell covered by a 3.5-hectare Mark Zuckerberg-devised giant rooftop park its pristine 40,000-square-metre interior decorated with posters imploring staff to "Move Fast And Break Things" and "Think Wrong" - David Marcus, a former president of PayPal, is calmly explaining to WIRED what he calls "one of the biggest opportunities in tech in the next ten years". After 24 hours the conversation can only continue on Facebook Messenger if it is initiated by the customer again. How long will a Facebook Messenger conversation stay active?Ī conversation originating from Facebook Messenger will end 24 hours after no activity from the customer. Yes! As long as all of the business pages are managed by the same personal profile (Permission level must be Admin) there is no limit to how many pages you can connect. When you uninstall, you will no longer be able to use Thryv to communicate with clients through Facebook Messenger.Ĭan I connect more than one Business Page to my Thryv inbox? Re-open the app, and the uninstall button will appear. To uninstall, navigate back to the app in the App Market. You will need to consult with your admin on how to proceed from here. If you do not have the sufficient permission level, it will need to be granted to you by the admin on your page. The only role sufficient to connect the app is Admin. On the left side, scroll all the way down to Settings.īeneath your profile picture your role on the business page will be displayed. Click on the page you are trying to connect, and repeat this process if you are trying to connect multiple pages. To verify you have the correct permissions, log into your Facebook account. If the app fails to connect, it could be because of insufficient permissions on your Facebook Business Page. Click on Re-Authorize to re-authenticate your account. To re-authenticate, navigate back to the app. You will receive an injected message in your Thryv inbox when this happens. In the event your Facebook authentication is revoked, you may need to re-authenticate. These extensions can affect the way Facebook accesses and shares information and disrupt the install process. If any of the pop-ups in the installation process fail to appear, you may need to turn off your pop-up blocker, or any external privacy extensions you have on your browser. The installation is complete at this point. Click on OK and the pop-up window will close. ![]() Once you are finished, you will see a confirmation screen. Once you are ready to install click on Install. If your business page does not appear, or if you want to add more business pages (note that they must all be managed by the same Facebook profile), click on Add Pages to connect more. Keep in mind that turning off any of these permissions could affect the performance of your Inbox. Next, review the permissions for connecting your Thryv inbox and Facebook Messenger. ![]() Check the box for the one you want to connect, and click on Next. A permission level any lower than Admin will result in an error and will not install the app.Ĭonfirm you are signed in to the correct Facebook account and click on " Continue As (Your Name)"Īfter logging in to Facebook, you will see all of the business pages connected to your Facebook account. Note: The Facebook profile signed into must be an Admin on the business page. Thryv will not gain access to your personal page in any way, except to log in to your Business Page. ![]() It will sign into your personal Facebook page only momentarily, and then will sign into your Business Page. You will then be prompted to log in to your Facebook account, or "continue as" if you are already signed in. Next, review the permissions that Thryv will need to connect to Facebook, then check the box accepting the terms and conditions and click on Connect To Facebook Account To connect your Facebook Business Messenger to Thryv, navigate to the App Market, and select the Facebook Business Messenger app. In order to use Facebook Messenger, you will need to have a business page created on Facebook, and you will need the login credentials to a Facebook profile that is an Admin on that Facebook Business Page. ![]()
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